Customer Reviews

Based on 180 reviews
88%
(159)
7%
(12)
2%
(3)
1%
(1)
3%
(5)
C
Corion Diggs
Change in formula? Spray nozzle malfunction possiblity?

Something feels off about the hydration mist sprays lately. I've noticed that even after shaking they suds up a lot and have started leaving my hair feeling stiff and almost like their is residue in there. I noticed this the most with the Eucalyptus Mint and French Lavender mists. Even when leaving in the fridge it feels like it just gets super foamy. I don't know if the spray nozzle and how it travels is possibly the cause of it? But I can definitely feel a difference in my hair using the mists now than I did when I first started using your products. I actually waited to even comment on this because I was wanting to see if it was possibly that batch that was foamy?
Bars are fantastic and I really love the ACV mist just noticing this change with the hydration mists.

I also REALLY love the lavender essential oil! It's amazing!

Thank you for your detailed feedback and for being a loyal supporter of our products! We’re happy to hear that you love our soap bars, ACV mist, and the lavender essential oil!! However, we’re sorry to hear about your experience with the hydration mists feeling different lately.

While our formula hasn’t significantly changed, we have expanded our ingredient list for greater transparency. We’ll take a deeper look at our formulation to see if there is an issue causing the increased foaming, and if we find one, we’ll make the necessary adjustments. The nozzle could also play a part, and we’re closely monitoring this to ensure it doesn’t impact the product’s performance. We’ll be reaching out to you directly to discuss this further and help troubleshoot the issue with your mists.

Thank you for your patience and support, and for being part of the FreeTheRoots community. Your input helps us continue to improve!

W
W.M.

love the products

J
Jeffrey

Does wonders for my locs

C
Cedric Bell

Awesome

M
Malike Boland
Love it.

I love the product but my spray bottle not spraying and I have to pour the product on my hair.

Thank you for sharing your experience, and we’re so glad you love the product! We’re truly sorry to hear about the issue with the spray bottle. We understand how inconvenient it is to have to pour the product, and we’re actively working to improve our packaging for a better experience. We’ll be reaching out to you directly to ensure you’re fully satisfied.

Thank you for being a valued part of the FreeTheRoots community!

FreeTheRoots LLC

Family Pack

$260.00 $312.00

Title

  • Default Variant
View product
Liquid error (layout/theme line 563): Could not find asset snippets/smartcustomerloc-js.liquid