Hi there,

Thank you so much for taking the time to leave a 4-star rating for our Aloe Mist Hydration Duo Pack! We truly appreciate your support and are so glad you gave our mists a try.

If there’s anything we can do to make your experience a full 5 stars, we’d love to hear your thoughts. Your feedback helps us continue creating thoughtfully made products for every hair journey.

Thank you again for being part of the FreeTheRoots community!

Hi there,

Thank you for sharing your honest feedback. We’re truly sorry to hear about your experience and understand how frustrating it is to be charged and not receive your item.

We want to let you know that our support team has already emailed you directly to help rectify this as quickly as possible. We also see that Route Purchase Protection was added to your order, so we’ve gone ahead and filed a claim on your behalf to ensure this is resolved smoothly.

We appreciate your patience and the opportunity to make this right. Please feel free to reply to our email if you have any additional questions or need further support. We’re here to help.