I'm a repeat customer who loves your products!
Hey There,
Thank you so much for being a repeat customer, that truly means a lot! We’re so grateful for your continued support and love for the products.
We appreciate you being part of the FTR family.
I always love the products from FreeTheRoots!!
My whole set made my hair feel very clean! The shampoo isnt like others where it gets super absorbed into my locs and takes longer to rinse out. The rinse also helps a lot with the buildup as a “co-wash” method! Definitely reccomend them because theyre the first brand to help my hair feel moisturized with a loc spray!
The shampoo lathers well, and the ACV Rinse works great. It does have a scent, but it's not overpowering and washes out well. The hydrating mist is also good, but I wish the nozzle produced a finer mist. Instead, it sprays more like a stream, so you have to use more product to get even coverage throughout your locs.
Hi NyJai, thank you for sharing your experience! We're glad you enjoyed the shampoo and ACV rinse. We appreciate your feedback on the mist nozzle and will consider it for future improvements. Thanks for choosing FreeTheRoots!Thank you for taking the time to share such detailed feedback! We’re so glad to hear that you’re enjoying the shampoo bar and ACV Rinse, and that the hydrating mist is helping keep your locs moisturized.
We also appreciate your feedback about the spray nozzle. We understand how important an even, fine mist is for easy application and product distribution throughout your locs. Your comments have been shared with our team as we continue working to improve the overall experience with our packaging.
Thank you again for your support and for helping us improve. We’re grateful to be a part of your loc journey!
The spray isn’t as moisturizing as I thought it would be. The sapray is 90% water with a few oils and very light scent.
I wasn’t expecting an oil spray I would just like my scalp to feel moisturized when I touch my roots.
Thank you for sharing your honest feedback. We’re sorry to hear the mist didn’t provide the level of moisture you were hoping for.
Our Aloe Hydrating Mists are designed to deliver lightweight hydration to the hair and scalp without leaving behind a heavy or greasy feeling, which means they may feel different from richer oil-based moisturizers. We understand that everyone’s hair and scalp needs are unique, and it sounds like this formula may not have been the best fit for what you were looking for.
We truly appreciate you giving our products a try and taking the time to share your experience. Feedback like yours helps us continue improving and serving our community better. If you’d like assistance finding a product that may provide more of the scalp moisture you’re seeking, our team would be happy to help.
